Turning your customer support and service into a competitive advantage means optimizing the post-sales experience. Your company will need to implement a strategic CRM system to streamline operations, reduce cost and gain valuable customer insights.
Imagine a single source of truth – a platform housing all your product, process, and tool knowledge – readily accessible to both your team and your customers.
We can help you build a high-performing team through strategic hiring, effective onboarding, and seamless training programs that extend to offshore partners if needed.
Customer Relationship Management (CRM)
We assess your needs, recommend the perfect solution for the lowest cost, and ensure seamless implementation and integration with other applications. From data migration to change management and user training, we'll guide you every step of the way. We can help your team identify service gaps, improve performance and optimize cost by developing custom data dashboards and KPIs.
Knowledge Centered Service
We can unlock your existing CRM system potential by integrating knowledge management solutions, empowering your team and customers to find answers themselves, reducing support costs and boosting satisfaction. Leverage our expertise to develop user-centric materials, such as knowledge bases, help centers, newsletters, manuals, and training videos, empowering your users with the information they need.
Hiring, Onboarding & Training
We help define ideal profiles, craft engaging job descriptions, roles & responsibilities and competency matrices. We can create a tailored interview process to recruit the best talent, design smooth onboarding programs and personalized training to transform them into service professionals that deliver the best service quality to your customers.
Field Service
We can help you optimize scheduling and resource management, boost first-time fix rates, and keep customers informed and satisfied. We leverage technology to manage your team, and gain a competitive advantage in the field.
Outsourcing
We analyze your needs, source & vet top providers, negotiate contracts, and ensure a smooth transition. We monitor & optimize your partnership, delivering increased efficiency, cost savings, and happier customers.
