Struggling with customer experience as your business grows?
We offer consulting services to help build and scale CX functions that drive growth and customer satisfaction
SERVICES
Biocustomer Support Solutions helps companies build world-class Support, Service, Success and Field Applications functions that deliver the full potential of their technology. From building teams to implementing tools and processes, we ensure your customers receive the experience they deserve, while your business thrives on a foundation of satisfied users.
FOUNDER & PRINCIPAL CONSULTANT
Elena Rubio de la Torre, PhD
Founder & Principal Consultant
Elena brings over 8 years of experience enhancing customer satisfaction and streamlining customer operations. As a scientist turned leader, she leverages her technical expertise to build strong relationships and deliver results.
Elena has extensive experience helping companies of various sizes, from startups with 12 employees to mid-sized businesses of approximately 900, in the instrumentation and SaaS industries. She has a proven track record of optimizing tools, processes and knowledge management solutions, as well as managing new product launches, helping companies provide exceptional service. She thrives on collaborating with cross-functional teams to foster mentoring, accountability and teamwork.
Let Elena's customer-focused approach and process improvement mentality take your customer organization to the next level.
